Returns & Exchanges

At Cloudflare, we stand by the quality of our high-performance electronics and offer a 30-day return window for all hardware and accessories. If you are not completely satisfied with your purchase, we provide a streamlined process for full refunds or product exchanges.

1

Initiate Your Request

Log in to your Cloudflare account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

3

Affix the Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your box, ensuring any previous shipping labels are removed or covered.

4

Drop Off and Track

Hand over the package to your nearest authorized carrier location and keep your tracking number handy while our team inspects the device and processes your refund.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing